At Zylon, we understand the need to have a robust IT setup devoid of system failures that impact productivity costing money.
Our proactive approach allows in identifying problems before they arise. Whether it’s across multiple sites or subject to remote working, our highly qualified staff will help devise a support model that’s tailored to your needs.
Our Support services are operated in accordance with the ITIL best practices that include a three tier escalation process. Our highly trained IT Support staff are just an email or phone call away. They will help resolve most issues remotely, and as swiftly as possible. On-site support will cater to the rest. All issues are measured against Service Level Agreements (SLAs), where the continuous improvement of systems and processes is the implicit goal.
Zylon’s IT Maintenance and Support Solutions include:
- Email Setup and Support
- Data Backup and Recovery
- SQL and .NET/Azure Support Services
- Helpdesk Support